Hampshire Fractures Information and Data Privacy Policy

Our Contact Details

Name: Hampshire Fractures Ltd Address: Solent House, 107a Alma Road, Southampton, Hants, United Kingdom, SO14 6UY
E-mail: enquiries@hampshirefractures.co.uk

Medical Records and Data Storage

As medical practitioners we keep – and are obliged to keep for a minimum of 8 years – medical health records. Your medical records are accurate, contemporaneous records of care received under Hampshire Fractures. This is in accordance with the General Medical Council’s Good Medical Practice. In providing care, we must keep clear, accurate, and legible which report the relevant clinical findings, the decisions made, the information given to patients, any drugs or other treatment prescribed and who is making the record and when.
The data in the records can include:

• treatments received or ongoing
• information about allergies
• your medicines
• any reactions to medications in the past
• any known long-term conditions, such as diabetes or asthma
• medical test results such as blood tests, allergy tests and other screenings
• any clinically relevant lifestyle information, such as smoking, alcohol or weight
• personal data, such as your age, name and address
• consultation notes, which your doctor takes during an appointment
• hospital admission records, including the reason you were admitted to hospital
• hospital discharge records, which will include the results of treatment and whether any follow-up appointments or care which may be required
• X-rays, photographs and other investigations such as MRI scans or CT scans

The records will also include your personal details (name, date of birth) and contact details (address, email and telephone) you have shared with us, and your General Practitioner’s details.

Hampshire Fractures will store your data securely using multi-factor authentication. All information is held on secure servers with any communication via encrypted email.

We do not share any records or details other than in communication with other medical professionals as part of that individual’s treatment. For patients who are under the age of 16 years old, all communication will be via their parents or guardian.

Hampshire Fractures is registered with the Information Commissioner’s Office.

Access to Personal Information

You have a legal right to apply for access to your medical records. You do not need to give a reason. Should you wish to do so, an appropriate request can be made by submission of a Subject Access Request Form. This will be responded to by 21 days and met by 40 days. This is in line with NHS guidelines.

Change of Details

It is important that you inform us of any change in your details such as your name or address. Any personal data we hold which is incorrect or outdated – for example contact details – will be updated at the patients request though it is your responsibility to inform us of any changes.
We are obliged to keep medical health records for a minimum of 8 years. After this time both electronic and paper records will be securely destroyed. As we have an obligation to keep the records for at least this period, we are unable to comply with individual requests for destruction of records prior to this time.

Your Right to Restrict Data Processing

We do not share data with any third party other than as already described. We do not routinely process information otherwise. As medical professionals, we are regularly engaged in medical research. As such, certain anonymised data (for example outcome scores, range of movement and other clinical parameters) may be used in research projects. This information is not traceable or identifiable to individuals. Should we be actively recruiting patients into any research trials, this will be done on a purely individual and transparent basis with individual consent sought at the time.

Your Right to Object to Data Processing

All patients have a right to object to any processing of their information. This is published on the website and in written communication with the patient prior to their first appointment.

Data Protection Policy

Hampshire Fractures holds an appropriate data protection policy. We monitor and model our data protection policy on those used by the NHS and comply with GDPR guidelines. All our staff have formal training in data protection awareness and information governance.
Hampshire Fractures is a responsible organisation which is aware of the sensitive nature of the information and data it holds on record and thereby effectively manages and mitigates any risk.

Objections/Complaints

Should you have any concerns how your information is managed at Hampshire Fractures, please contact us via enquiries@hampshirefractures.co.uk.

If you are still unhappy you can complain to the Information Commissioners Office (ICO):
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk